Customer Experience Management Software Market Growth, Industry Trends And Forecast 2023-2028

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The global customer experience management software market size reached US$ 11,455.9 Million in 2022. Looking forward, IMARC Group expects the market to reach US$ 26,762.0 Million by 2028, exhibiting a growth rate (CAGR) of 13.85% during 2023-2028.

IMARC Group, a leading market research company, has recently releases report titled Customer Experience Management SoftwareMarket: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028. The study provides a detailed analysis of the industry, including the globalcustomer experience management software market growth, share, trends, and size forecasts. The report also includes competitor and regional analysis and highlights the latest advancements in the market.

Report Highlights

How Big is the Customer Experience Management Software Market?

Report AttributesDetails
Market Size in 2022US$ 11,455.9 Million
Market Forecast in 2028US$ 26,762.0 Million
Growth rate (2023 to 2028)CAGR of 13.85%
Base Year of the Analysis2022
Forecast Period2023-2028

What is Customer Experience Management Software?

Customer experience management software (CEM) is a type of technology solution that helps businesses manage and improve their interactions with customers across various touchpoints and channels. It provides tools and features for collecting and analyzing customer data, tracking customer feedback, and optimizing customer engagement strategies. It assists businesses in understanding customer needs and preferences, identifying areas for improvement in their customer service processes, and creating personalized experiences for customers. Moreover, it helps businesses track customer interactions across multiple channels, such as email, phone, social media, and chat, and provides a unified view of the customer journey. As a result, it finds extensive applications in the healthcare, media, telecommunication, retail, and government sectors across the globe.

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What are the growth prospects and trends in the customer experience management software industry?

At present, companies selling their products and services online are significantly relying on customer feedback and experience to increase their profitability. In addition, they are adopting customer-centric approach strategies and focusing on mergers and acquisitions (MA), product launches, and strategic developments to increase their overall sales.

This represents one of the key factors positively influencing the market outlook across the globe. In addition, the increasing penetration of high-speed internet and rapid adoption of mobile devices, including smartphones, laptops, and tablets, are catalyzing the demand for cloud based CEM software worldwide.

Moreover, the growing usage of multiple platforms, such as mobile applications and websites, is catalyzing the demand for collecting customer reviews on a unified platform, which is stimulating the market growth worldwide.

What is included in market segmentation?

The report has segmented the market into the following categories:

Breakup by Component:

  • Solutions
  • Services

Breakup by Touchpoint:

  • Stores/Branches
  • Call Centers
  • Social Media Platform
  • Email
  • Mobile
  • Web Services
  • Others

Market Breakup by Deployment Mode:

  • On-premises
  • Cloud-based

Breakup by Organization Size:

  • Large Enterprises
  • Small and Medium-sized Enterprises

Breakup by Industries:

  • Retail
  • BFSI
  • IT and Telecommunication
  • Healthcare
  • Media and Entertainment
  • Government Sector
  • Others

Market Breakup by Region:

  • North America (United States, Canada)
  • Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, Others)
  • Europe (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
  • Latin America (Brazil, Mexico, Others)
  • Middle East and Africa

Who are the key players operating in the industry?

The report covers the major market players including:

  • Adobe Inc.
  • Avaya Inc.
  • Clarabridge (Qualtrics International)
  • International Business Machines Corporation
  • Medallia Inc.
  • NICE Ltd.
  • Oracle Corporation
  • Salesforce.com Inc.
  • SAP SE
  • SAS Institute Inc.
  • Tech Mahindra Limited
  • Verint Systems Inc.
  • Zendesk

If you require any specific information that is not covered currently within the scope of the report, we will provide the same as a part of the customization.

About Us

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