A field technician is a professional who provides high quality technical support to the company's clients. The field engineer is responsible for taking responsibility for clients' technical problems and providing technical and non-technical solutions to these problems using the latest technology. Therefore, the effective implementation of these tasks is crucial to ensure the success of an organization.
Main tasks of a field technician:
A provider's responsibilities depend on the type of industry in which he works and the size of the organization. However, the primary responsibility is to actively help customers minimize problems and quickly resolve complex technical issues. The following points will help you have a clear idea of the type of tasks a field technician should perform:
Field support engineer in the technical area:
He / she is responsible for responding to the customer by answering calls or visiting the website.
He / she analyzes and clarifies the questions by examining and solving the problems.
He / she recommends suggestions for improving escalation procedures.
He / she records all related departments and field activities, reviews the complexity of technical issues, participates in various projects, and ensures that all of the company's departmental goals have been achieved or exceeded, maintaining a high level of satisfaction. . with the client.
Field Support Engineer in Electronics:
He / she is responsible for providing on-site support, including identifying hardware, software, configuration, network, power issues, etc.
He / she is responsible for supporting installation functions, including security installation, user training, testing, documentation, and maintenance of quality standards.
He / she participates in meetings and makes recommendations so that support services can be improved to ensure better customer satisfaction.
He / she may also need to perform other tasks.
Field Support Engineer in the Software Industry:
It gives the customer instructions on how to use the respective software.
He / she is involved in the correct installation and configuration of the company's products and works with other developers.
He / she also reports problems and change notifications that improve software operations. Implement plans that ensure business continuity.
Therefore, a field technician is essentially involved in supporting the daily activities of the department in which he works so that business objectives are achieved and the client is satisfied with the quality of the services provided.
An entry-level customer service engineer salary with less than a year of experience can expect an average total salary (including tip, bonuses, and overtime pay) of Rs235,841 with 5 salaries. An early customer service technician with 1 to 4 years of experience earns an average total salary of Rs 247,582 based on 34 salaries. A mid career career service technician with 5 to 9 years of experience earns an average total salary of Rs 497,750 based on 15 salaries. An experienced customer service technician with 10 to 19 years of experience earns an average total salary of Rs 775,000 based on 5 salaries.