If you have received Reject code IND-031-04 when trying to file your tax return, it means that the AGI (Adjusted Gross Income) you have entered on your return does not match the AGI that the IRS has on file for you. This error code can also appear if you did not file a tax return in the previous year, but you are trying to e-file your current year return.
Here are some steps you can take to resolve IRS IND-031-04 Reject code
Double-check your AGI:
Verify that the AGI you entered on your tax return matches the AGI reported on your previous year's tax return. You can find your AGI on line 11 of Form 1040, line 8b of Form 1040A, or line 2 of Form 1040EZ.
Use the correct tax year:
Ensure that you are using the correct tax year for your AGI. For example, if you are filing your 2021 tax return, you should use the AGI from your 2020 tax return.
Consider alternative options:
If you did not file a tax return in the previous year, you can enter "0" as your AGI. If you filed a joint return with your spouse in the previous year and are now filing separately, you can use your spouse's AGI instead.
File your return by mail:
If you are unable to resolve the issue with your AGI, you can file your tax return by mail instead of e-filing.
Contact the IRS:
If none of the above steps work, you can contact the IRS for assistance in resolving the issue. You can call the IRS help line at 1-800-829-1040 for further assistance.
